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Sarah Frediani - April 2018

Sarah joined the Heywood Team in May of 2016 and currently works as an Medical Assistant in Heywood’s Pulmonology Office in the Medical Arts Building. Here is just a little about what her colleagues had to say about her!

Each day, Sarah impacts the lives of our patients by making sure they get the BEST possible care. She makes sure the patients’ needs are met and then she goes above and beyond.

A new patient called our office on a Friday afternoon after being referred by her PCP. This patient’s insurance had changed, and her oxygen supplier removed her tank from her home since they did not accept her new insurance. This patient had been home for almost a week with no insurance and low O2 sats. Sarah jumped into action right away ensuring the patient received immediate medical care for the weekend, and then followed up with her first thing on Monday morning. This patient had never been seen in our office, but Sarah treated her as though she had been a life-long VIP.

Today, another patient had a potential life-threatening situation and needed immediate testing, but there was a problem with our computer system in ordering the test. Sarah knew time was of the essence so she thought “outside the box” and was able to get this ordered completed and the patient test done with minimal wait time.

Sarah works with one provider, but provides all support for him. She is not only responsible for all incoming phone calls, reviewing each incoming referral, managing the schedule, obtaining prior authorizations for testing and prescriptions, but she also rooms each patient. In addition to all her tasks, she takes time to train students and new staff.

Sarah was surprised in the Heywood Pulmonology Office by the Patient Satisfaction Committee, Senior Team, Managers, Directors and members of her department Monday, May 14th.

Her exceptional service was recognized with a variety of Heywood gift items, cake, and even a premium reserved parking spot for the month!

A special thank you to Last Minute Gifts & Flowers for the monthly donation of a beautiful arrangement!

Sarah is now featured on the Service Star Wall near the Dining Room.

Congratulations, Sarah!