Patient Portal

One Patient. One Record.

Effective February 1st, 2021, the Athena Patient Portal will no longer be available to Heywood Medical Group patients. 

Heywood Healthcare is in the process of transitioning to a new, universal patient portal. This portal can be accessed below. 

Contact our Medical Records Department at (978) 630-6230 with questions or concerns.

Self-Enrollment for Patient Portal

Click here to access Patient Portal

Click Here to Reset Patient Portal Logon ID

Click Here to Reset Patient Portal Password

Dear Heywood Healthcare Patients,

As of February 1, 2021, Heywood Healthcare updated its Electronic Medical Record (EMR) system, including the patient portal.  We are still in the process of converting the old EMR into the new version.  Any testing, provider visits, medication lists etc. that were in the old system prior to February 1, 2021, may not be viewable on the new EMR.  Please be aware that the health data included in the Heywood Medical Group patient portal, Athena, will also not be accessible in the new EMR.  

During this transition, if you would like a copy of your medical records, or need further assistance, please contact us at the numbers below:

Heywood Hospital Medical Records

978-630-6242

Athol Hospital Medical Records

978-249-1138

Heywood Medical Group

Please contact your specific providers office

 

If you are experiencing issues with logging into the Heywood Patient Portal either via a smartphone, or computer, please try the following things:

SOLUTION

REASON

  • Use Google Chrome as the primary web browser to access the patient portal.
  • Google Chrome is the most compatible browser for accessing the patient portal.  Please avoid using Internet Explorer.
  • Use a desktop computer and/or laptop to access the patient portal instead of smartphones.
  • Currently, there is an issue with accessing the Heywood Healthcare patient portal via smartphones.  Heywood Healthcare is working on resolving this problem.
  • Clear the browser history/cache data.
  • Clearing the browser history/cache data removes any older instances of the website.
  • Update the web browsers (Google, Safari, Firefox, Internet Explorer, etc.) and device.
  • Running older versions of web browsers and using devices without the most up-to-date operating systems, creates the possibility of errors while loading the portal.

Good news for the future, Heywood Healthcare is in the process of implementing an App for the patient portal called MHealth.  This app can be downloaded from the Google Play Store for Android operating systems (Samsung, LG, etc.) or App Store for iOS and iPadOS operating system (iPhone, iPad, etc.).  With the MHealth application, patients will have direct access to their portal.  Please stay tuned for updates.

Heywood Healthcare Patient Portal: One Patient. One Record.

In case of a medical emergency, call 911. For urgent medical matters please contact your doctor's office by phone.

The portal allows patients to:

  • View results from services received on-site at all Heywood Healthcare sites (Heywood Hospital, Athol Hospital, Heywood Medical Group, Quabbin Retreat)
  • View discharge information from your hospital stay
  • Message your providers
  • View upcoming appointments
  • Access your health summary, medical history, and visit history
  • View current conditions and allergies
  • View procedure and lab results
  • View your medications, including guidelines, side effects, and precautions
  • Complete pre-appointment questionnaires requested by your doctor
  • Read summary reports of your office visits and procedures

Easy, Private Access to Vital Health Information for Patients

At Heywood Healthcare, we continually try to make healthcare more effective and responsive to your needs.

You will need to provide Patient Registration with your personal, nonshared email address by visiting our campuses or contacting Athol Hospital Patient Registration 978-249-1355 or Heywood Hospital Patient Registration 978-630-6531.

If you need assistance, including password reset, please email patientportal@heywood.org or call Heywood Hospital Medical Records at 978-630-6230.

Patient Portal Policy and Procedures