Case management is a collaborative process that includes the screening, assessment, planning and coordination of options and services to meet a patient’s current care needs. Effective case management utilizes available resources to achieve high-quality and cost-effective outcomes. Transition Planning, Utilization Management, Variance Tracking/Avoidable days, Patient Flow/Coordination, facilitation of care and denial management.
Meet Our Staff:
Director- Barbara Nealon, LSW,CHW,CDVC,CCJS,SWAC 978-630-6386 firstname.lastname@example.org
Care Coordinators- These Care Coordinators are Registered Nurses
Watkins 1 & ICU: Robert King, RN 978-630-6546 email@example.com
Watkins 2 & Pedi: Joyce Rodgerson, RN 978-630-6436 firstname.lastname@example.org
Watkins 1&2: Elizabeth Ferrick, RN 978-630-6843 email@example.com
Emergency, OBS, Nsy & SDC: Nancy Cloutier, RN 978-630-6227 firstname.lastname@example.org
Per diem Staff: Laura Berg, RN, CCM email@example.com
Secretary: Cynthia Sparks 978-630-6386 firstname.lastname@example.org
Physician Advisor: Dr. Helen Heneghan, CMO
Location: The Care Coordinator offices are located on the medical surgical units with the central office housed on the second floor of the main building.
Dept. Hours: The Case Management Department is open from 8:00 am to 4:30 pm Monday-Friday
The Care Coordinators work as a member of the multidisciplinary team. They use evidence based criteria (InterQual) program to assess and evaluate acute care needs at the time of admission and throughout the hospitalization. All patients with be evaluated with respect to the medical necessity of admissions to the institution; the duration of stays; and, professional services furnished. When discharge planning needs are identified upon admission by Care Coordinators referrals are made to those specific members or the inter-disciplinary team. While the Care Coordinators work closely with Social Service, they work closely with other disciplines to facilitate patient flow through the continuum.
The Care Coordinators are a resource to the medical staff offering additional knowledge of benefits that are available to the patients and payer requirements.