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Welcome to Heywood Hospital

Heywood Hospital is a non-profit community-owned hospital licensed for 134 bed hospital, located in Gardner, Massachusetts. The Hospital is located forty-five minutes northwest of Worcester, and just over an hour from Boston. The Hospital is governed by a local community Board of Trustees and has 1,000 employees on staff. The Medical Staff includes 200 active, courtesy, and consulting physicians in primary care and a multitude of specialties.

COVID-19 Testing and Vaccination Billing Confusion

It has been brought to our attention that there is confusion in regards to billing for COVID-19 vaccination and COVID-19 testing services. 

  • COVID-19 Vaccination: If you received a statement for the administration of a COVID-19 Vaccine – please disregard, as you received that bill in error.  Heywood Healthcare did bill insurance companies that we had on file for this service if we had your insurance information.  However, per governmental guidelines, we are not allowed  to bill the patient for that service.  Our sincere apologies if you received a bill in error.  We recently changed billing service vendors, and you have been billed in error.

  • COVID-19 Testing: If you received a patient statement for COVID-19 testing,  pending your insurance company coverage for the service provided, there may be a patient responsibility balance. The coverage of these services did change over the course of the past year for some insurances.  If you have questions regarding your balance, please contact your insurance company directly.

  • Vaccine Administered at Office Visit: If you had an office visit for other issues and received the vaccine at this visit, you  will receive a copay for the office visit. 

We apologize for the confusion.

For additional questions, please contact our Patient Financial Assistance Department at 978-630-5745. 

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