New Safety Protocol

  • All bags/belongings entering the Emergency Department will be searched.  It is suggested that patients only bring necessary items (e.g. Keys, ID, Phones)
  • All Patients entering the Emergency Departments will be Screened via a security wand
  • Patients entering the ED Treatment area will be provided a gown
  • Visitation Update - One visitor per patient (children may have both parents).  Visitors will be subject to wanding and are asked not to bring any belongings into the ED with them.  If they choose to bring in bags they will be subject to a search.
  • At this time, all protocols are not currently in effect at Athol Hospital. Full implementation is planned to begin in the coming days.

Click here for more information.

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Important Contact Information

Write to Us

Heywood Hospital
c/o Community Relations 
242 Green Street
Gardner, MA 01440

Patient Advocate

Call: 978-630-6159

Patient Satisfaction Line

Call: 978-630-6400

Corporate Compliance Line

Call: 978-630-6100

General Information

Call: 978-632-3420

Medical Record Requests

Fax: 978-630-6152

Referrals and Medical Authorizations

Fax requests to 978-630-5715

TTY Phone Numbers

TTY phone numbers for the hearing impaired:
Heywood Emergency Department 978-630-5043 
Heywood Patient Registration 978-669-5600

Physician Recruiter

For information regarding physician opportunities, please contact hmgrecruiting@
heywood.org

Resumes for All Hospital Jobs

Please view and apply for any open positions by visiting our careers page

The Contact Us form is intended for general inquiries. 

  • This form is not for medical advice, appointments, or prescriptions. Please contact your primary care provider team.
  • Please note that our website team is not able to help with emergency situations in which immediate response is required. If you are having a medical emergency, immediately call 911.
  • For medical records requests, visit the Medical Records Department page.
  • For comment and concerns regarding your experience, please contact our Patient Advocate, Karla Sund at (978)630-6159.
  • To ensure you receive a response, submissions may be viewed by multiple staff members, including those outside of the intended recipient. Keep this in mind before providing confidential information.
  • You should receive a reply within two business days, excluding weekends and holidays. Responses may be delayed due to large volume.

If you are having a medical emergency, immediately call 911.

Concerns or Compliments

For concerns or compliments regarding your patient experience, please contact our Patient Advocate, Karla Sund. 

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