Patient Portal

Scope & Scalpel - Winter 2018/2019

  1. An Update on the Quabbin Retreat

    Recent headlines and articles in both the Athol Daily News and Greenfield Recorder erroneously lead readers to believe the Quabbin Retreat is closed, and that Heywood Healthcare is abandoning its commitment to behavioral health and addiction services. Absolutely nothing could be further from the truth. The two papers’ stories are not accurate and are misleading. In fact, the Quabbin Retreat is open and active. Read the full letter: Letter to the Editor on Quabbin Retreat
  2. A Call to Include APP's as Voting Members of the Medical Staff Committees
    Dear Medical Staff Colleagues,

    There are certainly a lot of changes happening around Heywood! New practitioners, nurses, and administrators abound. With all of these changes, you may be wondering how to help keep our groups stable and supported. A surefire answer is a “yes” vote to include Advanced Practice Providers (APPs) as voting members at Medical Staff and Medical Executive meetings. But, maybe you have some uncertainty and questions about this. So, who are we as APPs? What are our general personal and professional goals? Why would allowing us to vote make Heywood Hospital a better place for our patients and coworkers?
    Read the full letter from Robert Bogdasarian, PA-C

  3. Emotional Support Program Available for Providers

    Coverys is the medical malpractice insurer that most of our physicians and other providers use for their malpractice coverage. However, Coverys has more to offer than medical malpractice coverage. Among other programs, Coverys has an Emotional Support Program that is dedicated to providing support to providers who may have experienced an adverse event, a malpractice claim or even are experiencing burnout. Worry and self-doubt can wreck havoc with sleep, thought processes, initiative, and drive. 

    Coverys offers this emotional support at no cost to providers who are covered by Coverys. Providers can reach out to trained experts in emotional support by one of two ways: 

    1.) Directly contacting the individuals as follows below
    2.) Calling Coverys and asking to connect to the Emotional Support Program. 

    All information shared with the Emotional Support Program is kept strictly confidential. 

    You may reach out directly to any one of the following individuals: 

    Dr. Karsten Kueppenbender, MD (617-643-9718), Dr. Siobhan O’Neill, MD (617-724-6300, ext. 134-0051), Dr. Carey O’Neill, PsyD (203-699-9770)

    You may also call Coverys at 800-225-6168 and select option 9 to ask to speak to someone with the Emotional Support Program.

    One of the five principles of High Reliability relates to Building Resilience. We know that regardless of our efforts to provide quality care and services in a safe manner, adverse events may still occur. Building resilience is facing a problem, truly understanding the issue, and strengthening practices or procedures to help prevent re-occurrences. Sometimes emotional turmoil may cloud the path to increased resilience. This provider focused support program can be very helpful in resolving internal feelings to help you to better manage a stressful situation. 

  4. Chronic Care Management (CCM) Program Update

    Dear Medical Staff Colleagues,

    A chronic care management (CCM) program is now being offered at Heywood Healthcare to meet the needs of Medicare patients who have at least 2 or more long-term chronic conditions. The CCM program will provide them with the best possible care between visits with their primary care physician (PCP) and specialists. The program is a multidisciplinary, patient centric, and team-based coordinated care disease management model.

    Read more... Overview of CCM Program


Upcoming Meetings & Events

Heywood Medical Staff Meeting
January 14 - 5:30 pm
Pierce Board Room, Heywood Hospital
Heywood Med Executive Meeting
January 8 - 11:45 am
OBS Conference Room 
Athol Med Executive Meeting
January 2 - 8 am
Hillis Board Room 
2019 Medical Staff Meeting Schedule & Grand Rounds Meeting Schedule

Welcoming New Providers

Below are the newest members of our medical staff (since last issue) 

Welcoming Marieni Cruz, MD, FACP to the Heywood Healthcare!

Dr. Cruz, Board Certified in Internal Medicine and Addiction Medicine, has joined the care team at Tully Family Medicine in Athol and is currently accepting new primary care and addiction patients.

Dr. Cruz completed his medical education at the Universidad Nacional Pedro Henriquez Urena and Universidad Iberoamericana in Santo Domingo, Dominican Republic. He went on to his internship and residency in Internal Medicine at Trihealth Good Samaritan Hospital in Cincinnati, OH and his fellowship in Addiction Medicine at the University of Wisconsin.

Prior to joining the Heywood Healthcare team, Dr. Cruz practiced at the Laconia Clinic in New Hampshire. Dr. Cruz will relocate to his own practice in the Athol Hospital Medical Arts Building in late spring 2019.

For more information, please visit