Patient Portal

Scope & Scalpel - Spring 2019

Michele C. Parker, MDMessage from the Heywood Medical Staff President

Michele C. Parker, MD

With springtime comes many joys of renewal, including medical staff dues! As your new medical staff president, I would just like to remind everyone of some of the benefits of membership.

Read more from Dr. Parker

Ten Commandments of Physician Wellness

Helen Heneghan, MD/CMO

Spring/Summer is finally upon us and with the blossoming of a new season there is a sense or desire for renewal and refreshment.

There is lots happening at Heywood Healthcare but then, there is always lots going on.

With all that is happening, how do we find the balance? How do we still find fulfillment in the work we do? How do we find time for our family and friends? How do we show our patients that we really care? How do we treat our co-workers with respect?

I pose these questions because I know we are all challenged with them. I would welcome any provider to share your "wellness" suggestions or articles with all of us!

If you have a contribution to share, please send to me or Paula Hume, Attn.: Scope & Scalpel.

Please see the link below as a kick-off to the "Wellness Column."

Update on the Quabbin Retreat

Update on the Quabbin Retreat We are pleased to announce that the Quabbin Retreat Dana Day program is now BSAS licensed allowing us to treat those patients with substance use disorders and licensed to accept Medicaid patients to our newly established Structured Outpatient Addiction Program (SOAP). These services are in addition to our already existing individual outpatient appointments at the Dana Day location. They SOAP program will run Monday through Friday from 9:00 a.m. - 12:30 p.m. and we are now accepting referrals to this program. You can make referrals to this program by calling 978-724-0010.

Athol Hospital Grand Opening Announcement

We are planning a grand opening/ribbon cutting for the new Athol ED/MOB on June 19th from 3:00 -5:00 p.m. The medical staff, employees from all Heywood Healthcare organizations and the general public are invited. We have a tentative transition date of July 8th to move into the Emergency Department. The move to the new medical office building is a work in progress and will be determined after the date for the current MOB demolition has been finalized.

Cleveland Clinic H.E.A.R.T. Program

Heywood Healthcare is embarking on a formal customer service training. Based on our Patient and Employee Satisfaction scores, the START and RESPOND with HEART program has been brought to the organization to assist the staff and providers with effectively communicating and responding to customer/peer dissatisfaction.

All staff, including providers, are expected to attend these classes in the Summer of 2019. The START and RESPOND with HEART program is a nationally recognized training provided by the Cleveland Clinic! This 3 hour training is interactive and focuses on effective communication and service recovery for patients/families and peers.

S-Smile and greet warmly
T-Tell your name, role and what to expect
A-Active listening and assist
R-Rapport & relationship building
T-Thank the person

Emergency Patch

Urgent Care or Send ‘em to the ER?

You have all gotten the call. “Timmy is coughing and has a fever of 103”, “My chest hurts, I used the elliptical for longer than usual today”, “Grandma is talking funny and cooked her socks for lunch”.

Quick! What do you do?

Read full article by Robert Bogdasarian, PA-C

Pharmacy Update

Let’s talk about Medication Reconciliation:

What is Medication Reconciliation? The Institute for Health Care Improvement (IHI) defines the process as, the process of creating the most accurate list possible of all medications a patient is taking — including drug name, dosage, frequency, and route — and comparing that list against the physician's admission, transfer, and/or discharge orders, with the goal of providing correct medications to the patient - sounds simple. However, in real practice it is quite complex. Patient’s, in today’s health care environment see multiple providers, go to multiple pharmacies, if hospitalized, have many of their medications automatically substituted during their stay, and go home with confusing instructions.

Read more from Martin Goldberg, RPh, MBA

IT Update

We have selected a group of 14 providers from different specialties, including our hospitalists, to represent all of YOU on our Provider Advisory Council (PAC). A Provider Advisory Council (PAC) is designed to give physicians, PAs and NPs a forum for transparent communication throughout the Meditech Expanse implementation process. These representatives will work with their colleagues to review standard content, workflows and order sets to optimize the implementation and work closely with our Standards Council on making clinical decisions for ELMER.

More on IT from Haley Bogdasarian, PA-C


Physician Leadership Graduates 2019Physician Leadership Graduates

Each year Umass hosts a Physician Leadership course with this being the fifth year that physicians from Heywood have participated. This year, Dr. Kenneth Sicard and Dr. Craig Napolitano finished the course. Each physician was required to finish a project by the end of the course.

Dr. Sicard's Project was entitled: Improving service in the CT Division of the Radiology Department at Heywood Hospital

"This program demonstrated to me how our different talents and experiences can be harnessed toward achieving common goals and facing common challenges (a team-based method of leadership). Camaraderie and confidence was built by sharing experiences and aspirations with fellow physician classmates. I was able to network for lasting connections with local physicians and healthcare leaders. I learned about the many facets of healthcare (day-to-day operations, quality, data, finance) from nationally recognized experts. The time commitment was reasonable at one full day of class per month for 9 months, in Worcester. I recommend this class for the learning and friendships you will get from it."

Kenneth Sicard, M.D., Chief of Radiology

Medical Staff Services Department

The Medical Staff Services Department, Terri Spurr, Paula Hume and Bree Grossman, respectively, is the tactical department that supports medical staff organization activities. Medical staff organization activities include credentialing, privileging, quality improvement activities (OPPE/FPPE), medical staff organization governance, Scope and Scalpel, and the recording of MEC and medical staff meeting minutes. Read more

Clinical & Support Options

CSO provides a broad range of Family Support behavioral health services to help kids and their families with the unique care they may need. More info

Massachusetts Health & Hospital Association

Quick Summary

  • Last year’s opioid law, Chapter 208 of the Acts of 2018, created the Massachusetts Consultation Service for the Treatment of Addiction and Pain (MCSTAP), a provider consultation service focused on chronic pain and substance use disorders.
  • Providers are now able to call 1-833-PAIN-SUD (1-833-724-6783) Monday through Friday, 9:00 a.m. – 5:00 p.m.
  • While MCSTAP is directed toward providers in primary care practices, MBHP has indicated that it is able to support ED providers, particularly when a patient is being initiated on Medication for Addiction Treatment (MAT).

More info

Peter Gibson, MD, FACCWelcoming Peter Gibson, MD, FACC to Heywood Healthcare!

Dr. Gibson, Board Certified in Cardiovascular Disease, Echocardiography and Nuclear Cardiology, has joined the Heywood Medical Group care team and is currently accepting new cardiology patients at Heywood Hospital’s Heart and Vascular Center.

Dr. Gibson completed his undergraduate education at Brown University and Harvard University, and went on to earn his medical degree at the University of Cincinnati College of Medicine. He continued his medical training by completing a residency at Baystate Medical Center and a fellowship at Rhode Island Hospital.

Dr. Gibson started off in private practice in Rhode Island. He served as a Clinical Assistant Professor at Brown University and twice was recognized for excellence in teaching. For the last ten years he worked as an Assistant Professor at University of Massachusetts Medical School. He is a general cardiologist with a special interest in caring for athletes of all ages, coronary artery disease, valvular
heart disease and heart failure.

For more information, please visit

Upcoming Meetings & Events

Heywood Medical Staff Meeting
September 9, 2019 - 5:30 pm
Pierce Board Room, Heywood Hospital
Heywood Med Executive Meeting
August 7, 2019 - 11:45 am
Pierce Board Room, Heywood Hospital
Athol Med Executive Meeting
July 3, 2019 - 8:00 am
Hillis Board Room