Vice President, Patient Care Services & Chief Operating Officer
Ms. Tina M. Santos is Vice President of Patient Care Services and Chief Operating Officer at Heywood Hospital. A dynamic nursing leader on the forefront of clinical excellence, Ms. Santos brings an empowering spirit to the Nursing Division at the hospital.
As Vice President for Patient Care Services at Heywood Hospital, Santos provides leadership for the Division of Nursing, guiding her staff to develop and manage their departments to provide excellent patient care and the highest level of quality. Skilled in operational efficiency, Ms. Santos has proactively streamlined operations and reduced waste across the organization. She creates and fosters strategic relationships across the healthcare industry, within the community and with legislators.
Prior to joining Heywood in 2011, Ms. Santos previously held the position of Director of Adult and In-patient Services at Lowell General Hospital, where she served on the leadership team which earned that organization Magnet® status. Known as a high energy and results-oriented healthcare professional, Santos’ twenty year career in nursing includes her role as Director of Maternal Child Health at Lowell General Hospital and Practice Manager of Ambulatory Pediatrics at Boston Medical Center. Santos began her career as an emergency room nurse.
Ms. Santos received her Bachelor of Science degree in Nursing from University of Lowell, and holds the degrees Master of Science in Nursing and Master of Business Administration. She was named a distinguished alumna in the University of Massachusetts Lowell in recognition of her outstanding achievements in the nursing profession. In addition, she is a member of the Organization of Nurse Leaders, American College of Healthcare Executives and sits on the Clinical Issue Advisory Council (CIAC) of the Massachusetts Hospital Association. She serves on the Board of Directors for the Gardner Visiting Nursing Association, Inc.