The Watkins Center

The Watkins Center for Emergency and Acute Care

The Watkins Center is a 72,000 square foot addition to the Heywood Hospital campus that opened in December of 2010.  The Center houses a 20-bed emergency center, a 25-bed medical surgical floor called Watkins II, a 19-bed telemetry and medical surgical floor called Watkins I, and a 6-bed Intensive Care Unit (ICU), called the Robinson-Broadhurst ICU.

The Watkins Center is named for the Watkins Family Foundation, whose leadership gift was made in honor of Chris and Karen Watkins.  The $37 million project was designed by TRO Jung/Brannen and built by the William A. Berry and Son Company. 

The Watkins Emergency Department offers state-of-the-art monitoring equipment and designated "psychiatric safer" rooms.  The new inpatient floors have all private rooms and offers to enhance the comfort of family members, such as daybeds which convert to comfortable sleepers and special family support areas. 

Directly adjacent to the new ED is the Garrison CT Suite, with two CT Machines -- a 32-Slice CT and a 64-slice CT, which enable the Hospital to perform non-invasive cardiac testing, in addition to other CT exams. The Garrison CT Suite is named for James Garrison and the Garrison Family. All outpatients requiring CT exams will come to the Garrison CT Suite.  The Garrison CT Suite also offers an X-Ray Room and an Ultrasound Room.

New eICU® - State-of-the-Art Technology for Enhanced Critical Care

Our Intensive Care Unit (ICU) offers the state-of-the-art eICU Program, providing an enhanced level of care for our most critically ill patients. The eICU Program,offered in partnership with UMass Memorial Medical Center, is an round-the-clock service that supplements the care provided by Heywood’s own highly trained critical care team. 

This next generation technology is provides an even higher level of critical care for patients admitted to the Robinson-Broadhurst ICU. Patients in the ICU are electronically monitored by critical care physicians at Umass Memorial 24-hours-a-day using enhanced voice, data and video capabilities. This real-time monitoring helps to identify a potentially dangerous trend in a patients condition in the earliest stages, allowing the eICU physician to assist the hospital's critical care team in initiating treatment before a condition worsens.

From the eICU Support Center located at UMass Memorial Medical Center, an intensivist continuously monitors each Heywood Hospital ICU patients vital signs, including blood pressure, oxygen saturation and heart rate on computer screens. Patient's information is readily available, including the approved care plan, physician and nursing notes, current medications, radiology images and recent test results. Any abnormality in a patients vital signs is instantly sent over the eICU program's secure, high-speed data lines, prompting the intensivist to closely examine the situation.

The new eICU system also includes high-resolution video cameras with enhanced audio capabilities that can be used by UMass Memorial intensivists to assess a patients condition in the event of changes. When activated, this bedside system allows the intensivist to communicate with both the patient and healthcare providers to better assess and provide feedback on the patient’s condition.

In addition to providing valuable support during emergency situations, eICU intensivists also enhance a patients ongoing care through collaboration with the patients own physician, consulting on current medical status, treatment options and providing, continuous patient monitoring and assessment. The eICU technology, and the enhanced level of care it provides, is expected to allow many patients who formally may have required out-of-town transfers to receive their care close to home.  

Download our PDF brochure on The Watkins Center here



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