Patient Portal

Quality & Patient Safety

Putting Patient Care First


Quality

Heywood Hospital strives to provide the highest quality patient care to anyone that walks through our doors. We have special measures in place to guarantee the best quality and outcomes for your health care and continually look at ways to improve. 

Heywood Hospital is committed to providing understandable, usable and timely information on our quality and safety record—information that will help you make sound decisions about the care you and your loved ones receive. You can see how our quality of care compares to that of other similar organizations and what we are doing to improve the care we deliver to our patients.

We invite you to take the time to better understand our quality and safety initiatives. We proudly share information on how we strive to continually improve our quality of care for our patients and our communities.

If you have feedback about our quality of care, please let us know by using our Contact Form.

Patient Safety Mission Statement

Heywood Hospital is committed to the quality of care and safety of our patients.  Patient safety is a nationwide initiative aimed at prevention of harm or injury to patients.  We continuously look for ways to improve care, decrease errors and strive to exceed your expectations.  The safety of our patients is our top priority and is embraced by the entire organization.  We coordinate with all departments to promote the goal of improved medical care and patient satisfaction. 

Our Vision, Mission and Values

OUR VISION: To be one of the best independent community hospitals in America

OUR MISSION: To be our communities’ trusted choice for exceptional patient-centered care

OUR VALUES

Quality: We relentlessly pursue clinical quality, patient safety and service through evidence-based medicine and best practices

Utilization: We carefully steward our human, organizational, material and financial resources

Awareness: We are responsive to our patients’ and communities’ evolving health needs

Learning: We are an organization that fosters a thirst for new knowledge, skills and ideas

Innovation: We continually evolve and implement cutting-edge practices, services, technologies and programs to create optimal outcomes

Teamwork: We recognize delivery of exceptional patient care requires collaboration among providers, patients, families and other community partners

Yesterday: We celebrate our rich history and use its lessons as a springboard to propel us toward peak performance every day in service to our patients, communities, staff and physician

Accreditations and Recognition

The Joint Commission

Heywood Hospital is fully accredited by The Joint Commission (TJC) and has received their gold seal of approval. TJC conducts rigorous surveys to ensure that hospitals nationwide are adhering to the strict standards of care mandated by the state and federal governments. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. The accreditation process, both the preparation and the actual inspection, helps hospitals improve their performance. Surveys take place every three years and are unannounced. Heywood Hospital’s last survey took place in spring 2017.

Accreditations and Recognition

The Leapfrog Group

New Hospital Safety Scores were recently announced by The Leapfrog Group, a national patient safety watchdog. Heywood Hospital was one of 798 hospitals to receive an A, ranking us among the safest hospitals in the United States.

“We are thrilled to receive an “A” again from Leapfrog, which demonstrates Heywood's ongoing commitment to quality care and patient service,” stated Heywood Hospital President & CEO Win Brown. 

Developed under the guidance of Leapfrog’s Blue Ribbon Expert Panel, the Hospital Safety Score uses 30 measures of publicly available hospital safety data to assign A, B, C, D and F grades to more than 2,500 U.S. hospitals twice per year. It is calculated by top patient safety experts, peer-reviewed, fully transparent and free to the public. For the first time, the Hospital Safety Score includes five measures of patient-reported experience with the hospital as well as two of the most common infections, C.diff and MRSA. To see Heywood Hospital’s full score, and to access consumer-friendly tips for patients and loved ones visiting the hospital, visit www.hospitalsafetyscore.org or follow The Hospital Safety Score on Twitter or Facebook. Consumers can also download the free Hospital Safety Score mobile app for Apple and Android devices.